Australian Beauty Pro Policy

At Australian Beauty Pro, we pride ourselves in customer service. This policy is designed to outline the safety and care of our clients. Please study this policy in detail and use it as a guide to achieve maximum outcomes.

Age Requirement

Clients under age of 18 are not permitted on the premises. We do not allow any exceptions, please inform clients about this prior their visit. The comfort and safety of everyone in our venue is very important to us.

Group bookings

Our desired level is maximised at 2 guests for ANY bookings. Please maintain this number at a minimum to maintain optimal personalisation.

Treatment Preparation

All clients are expected to arrive with a clean skin. Please remove all makeup or skincare prior to any facial treatments and advise clients to avoid perfumes and moisturisers before body treatments. It is recommended to shave before all IPL/SHR treatments.


Our qualified therapists are trained to respect your comfort and privacy during all treatments. Always ask client’s if they’re comfortable during their treatment by adjusting to their preferences, for example; the room temperature, the amount of massage pressure, number of pillows or the level of conversation. Disposable undergarments are provided for all body treatments and the body should be fully draped, except for the area being worked on.

Mobile Phones / Technology

Mobiles should be left on silent when you enter the clinic to preserve the tranquillity of the environment. For social media updates, our Instagram is @aubeautypro. We encourage all clients to share their experience with us!


All Australian Beauty Pro therapists are qualified in their respective services. Our certified staff operate positively and professionally, leaving you with the best care in a clinic environment. If your preferred therapist may be unavailable on the day of your treatment, they will be replaced with an equally caring and qualified member of our team.

Special Considerations

Pregnant women, or clients being treated with a medical condition are advised to seek doctor’s permission prior to their scheduled appointment. Australian Beauty Pro cannot guarantee that any of our treatment and products are free from any traces of allergens, but therapists should be notified if you have any dietary requirements to assist in making the appropriate choices in your treatment.

Pregnancy and Breastfeeding

There are special precautions for pregnant and breastfeeding mothers, and we recommend all pregnant women to check with their doctor prior to booking any treatment. This is due to the sensitivity and various hormonal changes during pregnancy, thus making it potentially dangerous for clients to undergo treatments.

Gift Cards

Gift cards are only valid for 12 months and quoted at the time of booking your appointment. Treatments can be redeemed when gift cards should be presented on arrival, and it can be used towards your service of choice. 48 hours notice is to be given if you choose to cancel or reschedule your booked appointment using a gift card. However, a late cancellation fee is charged if you fail to do so, OR the balance on the gift card will be deducted. Gift cards cannot be exchanged for cash or used to purchase products, discounted packages/ promotions. Please keep your card safe as it cannot be replaced if lost or stolen.

Delivery Policy

After ordering online with Australian Beauty Pro, you will shortly receive an email confirmation containing your order details. Confirmation of transactions are normally confirmed within a few minutes of ordering, and all goods purchased will be sent on the next business day as your order. Delay may take place if goods are unavailable in stock.

If you wish to query a delivery please contact us at


All prices include GST (Goods & Service Tax 10%) unless specified otherwise. All prices are shown in Australian Dollars. Pricing is subject to change without notice. For up to date pricing, please check our service menu on our website.


Services Refunds are not available. Series packages are non-refundable and non-transferable. In the event you are dissatisfied with the service provided, you must notify management immediately or within no more than 24 hours post treatment. At Managements discretion, we will offer to redo the service at no additional cost if it is found to be fault of our product or service quality. We do not offer refunds on Products & Reactions The assumption seems to be that product reactions should be covered by distributors. This idea comes from the cosmetic days when products were light, fluffy and basically didn’t have the ability to stimulate or change the behaviour of the skin. Our product brands are cosmeceutical to cosmedical grade hence will more than likely trigger a skin response. THIS IS NOT A REACTION. Where once tingling, warmth, some redness, flakiness were a negative reaction today they are evidence of a positive response (action in the skin). Many of our ingredients are encapsulated hence the time release benefit of this technology has products working overtime, an action many skins are simply not used to. As a result it is important to understand the following- We do not cover -
•Incorrect product choice
•Reactions as a result of the above
•Responses caused by active ingredients and encapsulated ingredients such as retinol, AHA, BHA, niacinamide, resveratrol and so on – these reactions are responses common with these ingredients and the skin needs to slowly acclimatise to the actives (staff training is essential to understand this and get it right)
•A return due to change of mind, don’t like the texture, smell or feel after purchasing. Testers are provided for this very reason. At our discretion we will cover - TRUE ALLERGY REACTIONS. These reactions usually occur within 24 hours of application and must be returned with product packaging and a photo of the reaction. Please respect this requirement and understand photographic evidence supports our continual research and development. There is absolutely no problem when you return a TRUE ALLERGY reaction with product packaging and a photo. Return postage is the responsibility of the sender.
If you have any further questions please do not hesitate to contact us.


Canceling and Changing appointments
Call us on 03 9042 2935 or visit our Facebook page at Australian Beauty Pro - Skin & Laser Clinic to book all appointments. Prior to every appointment, a credit card, gift card or prepayment is required at the time of booking to hold secured appointments. Changes or cancellations require at least 48 hours’ notice via phone or email to Late cancellations and refunds require a charging fee of $50 or a $50 rebooking fee with the next service. Group bookings require prepayment and 72 hours cancellation notice. The session of the treatment will be forfeited if clients fail to tell us in advance.

Booked Services

Each service we provide requires a specific amount of time. When booking in for services, please ensure you advise if you wish to have any additional treatments added to your appointment. We would hate to disappoint you on the day if you are wanting additional services. If you have booked in for a few services and are no longer requiring all services, please let us know prior to you appointment so we can adjust the service time required. If you do not notify us to changes prior to the day of your appointment, you will still be liable for the full cost of services booked.

Appointment Confirmation

Your appointment will be confirmed via a text message or email to your nominated mobile phone or email 72 hours prior to your appointment. We ask that you simply respond to this confirmation text to confirm you are planning to attend. If you do not confirm your appointment, we are unable to guarantee your booking. Please note this is an automated text system and we are unable to receive messages. You must call the clinic if you need to re-schedule your appointment.

Running Late

Everyone runs late from time to time. On any such occasion we will do everything possible to complete your treatment in the remaining time. Out of respect to clients following your appointment and our desire to run on time for all appointments, if you are late, your treatment time will be reduced. We may not be able to guarantee your full treatment time.

No Show

Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 48 hours, one or more of the following may be implemented: a) You will be liable for 100% of the cost of your booked treatment. c) You will be requested to pay a deposit when next booking an appointment. d) A treatment will be forfeited if your appointment included a pre-purchased treatment from a package.


Clients are advised to arrive 15 minutes prior to your scheduled appointment time. If you are late for a scheduled appointment we may need to shorten or cancel your treatment and the cancellation fee may still apply.

Clinic Etiquette

Our mission is to create an environment of relaxation, so with this in mind, we request that all clients please consider the quite and privacy needs of other clinic clients by keeping noise to a minimum and turning off mobile phones. Parents, please note that there are no child-care arrangements available and we have a very firm no children in the clinic to ensure we adherestrict Occupational Health and Safety procedures.

Health Considerations

For clients who have heart conditions, high blood pressure, allergies or are pregnant, we advise that you consult your doctor prior to your treatment. Please highlight your medical conditions to your specialist. Clients are reminded of their obligations under the law for beauty salons and spas to bring to the attention of management any medical condition which may present a public health threat.


Australian Beauty Pro is not a medical centre and cannot offer advice regarding any disability or medical conditions. Our clinic does not offer prescription drugs or professionally administrated medication. For safety precautions, Australian Beauty Pro can refuse treatments if we deem that your current medical condition may cause harm to you, our staff or other clients. A medical certificate is asked to be provided in order for the treatment to proceed. However, if you fail to disclose any relevant detail, you release Australian Beauty Pro, its employees and third-party providers from being held accountable for any harm caused.


Management accepts no responsibility for the loss of money or valuables of any kind brought onto premises.


Please be aware that product images may vary depending on your computer settings and therefore may not give a true depiction of what the product actually looks like. Please bear this in mind when making your purchase.